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Hg635. no 2.4GHz WiFi

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5 REPLIES 5
Hillsariel
Popular Poster

Hi,

Currently the router is broadcasting the 5GHz network but not the 2.4GHz one. This is despite,when logging into the router as admin, the toggles in the internet and network tabs are showing it is switched on. Strangely the information under the maintain tab shows the 2.4GHz to be switched off at the same time.

I have tried a soft and a factory reset, and have tried to save different configurations to force the WiFi to be off, then on again. None of this works. I have also reset the devices that should connect to the 2.4GHz network.

Is there anything else I should try?

 

regards,

 

Martin

 

 

Community Team

Hi Martin

 

I think you have exhausted all options if you have reset the router fully.

 

Would you like to try a replacement router ?

 

Thanks

 

Karl. 

Hillsariel
Popular Poster

Hi,

 

Yes I have factory reset it. No it did not work.

 

Could I have the replacement router please?

 

regards,

 

martin

Community Team

Hi

 

Router is on the way.

 

Regards,

 

Karl. 

Hillsariel
Popular Poster

Hi,

Router arrived, installed and working.

Problem solved. Thanks.

 

regards,

 

Martin

 

Community Team

Hi

 

That's great news, thanks for letting me know.

 

Regards,

 

Karl.