Line test has picked still up a fault.
If Our network team need access times and dates to arrange an engineer visit, can you read and understand the following Engineer charges help page you will need to agree to this to allow us to book this.(as the fault was picked up with no equipment its very unlikely a charge will be applied.)
Then if you can send me via a personal message on the community with the best available dates and times for you, Monday to Friday, either AM (8am tilll 1pm) or PM (1pm till 6pm) for the visit we will book this.
I'm really sorry to hear this.
The line test is detecting a possible fault. Can I just check if your landline service is working ok when making calls? (any noise)
I can then escalate this fault over to our Network Team for investigation.