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Need help?

Internet keeps dopping out,canI have a line check

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8 REPLIES 8
Highlighted
Team Player

Hi All, back again

My internet has started playing up, constant disconnections

random ring on the phone  (just one or two rings) have reset

the hub several times this morning all ready, have also

done the 30minute new session reset. Hub syncs up solid

White light then drops out again to orange light then re-syncs

to white light and drops out again.

 

Can you please test the line for me

 

Thanks

 

 

Highlighted
Community Team - TT Staff

Hi VINCE55,

 

I'm really sorry to hear this. I've run a test on the line now which has detected a possible fault towards the property. Do you currently have a dial tone? Does your master socket have a test socket? If it does then would it be possible to connect the microfilter, router and phone at the test socket so we can re-run the line test again please?

 

Thanks

 

Highlighted
Team Player

Hi Michelle,

The router is already connected to the test socket and has been sine last night.

(The router is now just flashing orange a Sagemcom model )

There is no dialling tone just random rings for a couple of seconds.

 

 

Thanks for the help

 

Highlighted
Community Team - TT Staff

Hi VINCE,

 

Thanks for confirming. Is there also no dial tone with just the phone connected to the test socket with the router removed? Do you also have a different phone? If this is still happening in this set up then the next step will be to arrange an engineer visit to the property.

 

Thanks

 

Highlighted
Team Player

Hi Michelle,

Have already tried all the combination you have suggested including

the use of an old phone. Can hear some noise but no dialling tone.

 

Looks like it require an engineer's appointment

 

Once again thanks for the help.

Highlighted
Team Player

Hi Michelle,

Any update on my broadband problem ?

I tried again last night to reset everything including using

an old phone, Still no dialling tone and still no broadband

just a flashing orange light.

 

So definitely need an engineer call out.

I have two people working from home, that now have to go in to work.

So need this sorted as soon as possible

 

Vince

 

 

Highlighted
Community Team - TT Staff

Hi Vince

 

I'm really sorry for the delay.

 

I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit.

 

Thanks

 

Debbie

Highlighted
Community Team - TT Staff

Hi Vince

 

Thanks for confirming your details. Please can you also confirm possible engineer charges and provide your availability for this visit AM and PM?

 

Debbie

Highlighted
Community Team - TT Staff

Hi Vince

 

Thanks for the Private Message.

 

I have arranged the engineer visit for 13/10 AM (8am - 1pm) This was the first available appointment.

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie