Hi, I recently updated my Internet speed from 39mbps to 61-73mbps (download). And I also bought the new router. So I received an email saying "We're currently processing your order for Faster Fibre Broadband. We will email you with any updates and you can also check your TalkTalk My Account for updates too." But I didn't got one, and also I have no information about the router that I bought with the Internet speed update.
I kept doing speed checks, and turning off the router for 30 mins and tuning back on didn't helped.
Can someone please help me?
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So, I had a plan of 40mbps download speed, it was working fine, no problems.
But on Friday the 10th of January, I bought a new plan of 70mbps download speed, together with the hub.
The problem is that my Internet download speed still reaching 40mbps maximum, and I have no information about the hub.
Sorry for the inconvenience, but did someone managed to look into my problem?I haven't received any news for some time.
Also, my hub/router just arrived, thank you.
I don`t understand, on my account it says. "Estimated speed of 40mb"
And on my order confirmation email it says "Estimated speed of 75mb".
Hi @Divsec ,thaks for answering.
I don't know what happened, but I replied to @OCE_Chris yesterday.
However, I made my order on Friday, 10th of January.
Using my phone I went to the TalkTalk mobile page, and there was a section called "TV, Broadband and Calls", I clicked on it and there was an option to buy the "Faster fibre boost" I bought it. I received the "order confirmation email" seconds after. But the "faster fibre boost" doesn't seem to be applied.
I have checked my "line connection speed" and apparently my line speed supports 40mb+.