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Need help?

New Phone Socket Needed

First Timer

Hi, I am a newbie so please be kind!


I had an Openreach appointment scheduled for next Monday (8th June), but this evening an email comes from Talk Talk to say Openreach appointment is not required and I will be good to go on that date.


My problem is the phone socket box on the wall is an old style socket with a very old BT logo on it. At some point it has been pulled off the wall by a previous tenant. As I am having fibre installed as well as the TV, I need a working socket or I am not going to be able to access any services. Can anyone from Talk Talk help me please as I don't know who to contact. The whole point of getting the fibre and home phone is because the mobile reception is very poor where I live.


Thank you in advance for any help you may be able to give.


Community Star

Hi @old-punkrocker welcome to the community.


your post has been flagged for assistance and you should hear back soon.


In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons

I don't work here and all my opinions are my own.
Community Team - TT Staff

Hi old-punkrocker


Apologies for the delay.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.