I've signed up for faster fibre and have received a new router package. The contents list suggest that there should be 2 filters included, but there is only one. Do I really need to have 2? My current set up has two filters, one connected downstairs in between the house phone and the wall socket. The second is upstairs in our 'study' between the telephone wall socket and the router that is hardwired to our desktop computer. Before I start disconnecting existing router, any help would be most appreciated. Cheers
The new HUB is backwards compatible with your current service, so you can install it any time and set your devices to use the new WiFi network.
Hope the fibre upgrade goes smoothly, most do.
Once it is working do check your phone number is correct by dialing 17070, crossed lines are very rare but not unknown.
Thanks for confirming.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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