Had a new connection installed on the 27th March. It connected at 30+ Mbs originally but for the last few days has dropped to 2 Mbs. A wired speed test only returns 0.37 Mbs which makes it virtually unuseable. I have rebooted the router and left of for half an hour, etc but it still only connects at 2 Mb.
I was previously with Sky on the same copper with no issues for 2 years.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Thank you. I've run a test on the line which has detected a potential fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Does your master socket also have a test socket?
Ok thanks for confirming this. I've passed the drop in sync and throughput speeds over to our Network Team now for further investigation and I'll let you know as soon as I know more.
If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.