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Need help?

New customer, no internet

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17 REPLIES 17
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Chatterbox

I received an email on my go live date yesterday saying your TalkTalk Faster Fibre is ready to go. Sadly not. My previous provider Plusnet worked absolutely fine and I've replaced the router like for like including wires. Light flashes between amber and white. No telephone support or customer email that I can see. Regretting my decision to join TT already.

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Chatterbox
I’m in exactly The same situation your not alone 😡
Abaker
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Community Team - TT Staff

Hi @amurray

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Community Team - TT Staff

Hi @Andieb

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Chatterbox

Updated, thanks Karl

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Chatterbox

Karl? I’m still without internet and running out of mobile data. Soon I won’t be able to work from home. Please assist

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Community Team - TT Staff

Hi

 

I'm showing the broadband connected now, is all working ok ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Chatterbox

Hi Karl, it took an escalation to your CEO to resolve the issue. Sadly the support offered via this community is inadequate and the support on Twitter is non-existent. Very disappointing experience overall.

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Community Team - TT Staff

Hi

 

Due to the increase of support requests across all social channels customers must expect delays to response times, but we are working hard to support all our customers at this unprecedented time.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Participant
Working hard to support? I've received absolutely nothing from talktalk and my go live date was meant to be last week!! Great support guys
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First Timer

Hi, 

 

how did you get to the ceo? I’ve been waiting 3 days for my internet to go live. I’m an essential worker Nd working from home and could do with going live ASAP. 

thanks 

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Chatterbox

I emailed Tristia directly but one of her team responded from this email address:

executiveoffice@talktalkplc.com

Good luck

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First Timer
Thanks
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Community Star

You won't get a response from that email address unless they have already initiated contact with you. 

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Community Team - TT Staff

Hi

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Participant
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Chatterbox

Having the same issue!!!!!!!!

 

The go-live was on 30th March. Internet literally worked few hours, it's not been working anymore since yesterday 31st March 1.00 pm ish. (Postcode TW2)

 

We are 2 people in the house working from home and going to run out of data now from our mobile phones. Can be this be fixed ASAP?!?!?!?!?!

 

Thanks

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Community Team - TT Staff

Hi all

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES