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PIA VPN Not working

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Community Team - TT Staff

Hi Galaxyway,

 

Ok, would you like us to try and send a HG633 and a router returns bag?

 

Thanks

 

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Participant

Well I hope you can manage to actually send the HG633 this time :), if so yes please.

Participant

Just had a chat with one of the webchat agents who was running a test (well at least trying, with failure once again) on my line. The agent advised that my router has a Dynamic IP address and that the VPN service requires a static IP address. The agent advised me to ask the community to help me change my router to static IP via DNS setup, any advise?

Highlighted
Community Team - TT Staff

Hi Galaxyway

 

I've requested that a HG633 router is sent, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie