For the past few months I've had a crackly telephone line and very poor internet speeds.
I upgraded to fibre thinking this would help
After 2 engineer visits, a new BT box, new router, new Huawei TV box , new telephone and cable I am struggling to get 16 of my promised 45mb. I have used so much mobile data just trying to contact for information and 2 lots of testing "this will only take 15mins" that I have no faith any more. Yet another engineer is coming out this time secured by online chat method.
Perhaps the cables that come up to the house are not correct for fibre.
Would an engineer nor know that.
A colleague of mine said that if I go consistently below my promised speed I can break my 18m contract?
I need the internet to be able to monitor my husband who has brain injury and dementia now to give me peace of mind while I am on an early shift.
Si far this has cost me a new phone, the cost of paying for a phone line and broadband a service I have not had, data on my mobile phone.
This is so poor! As a carer I am so annoyed right now and I really don't need it. What can be done about this. I don't want to be fobbed off with a few quid off here and there either.
I'm really sorry to hear this.
Just to confirm, is the noise still present on the line? Have you tested with a corded phone at the test socket, with the router removed from the line? (was the noise still present in this set up?)
Is the noise on the line as bad as it was before the engineer visit, any improvement at all? When was the last time that your notice your internet connection had dropped?
Thank you for confirming this and we'll focus on the speed and stability if the voice service is now clear. I can see from your first post that you've already tested with a different router. As the line test hasn't detected a fault would you like us to arrange an engineer visit to investigate this further? We'll just need to confirm some details first.
I'm sorry this is taking so long to resolve. I've run another line test and it's now detecting a fault so I've passed this back to Openreach for further investigation. We should receive an update within 72 hours so if you don't hear anything over the weekend can you bump the thread on Monday and we'll check for updates