This morning (working from home) I got back from MOTing the car to find no internet connection.
Router on, white light shining, but my connections to work had dropped, windows was reporting no internet connection.
Tried to connect to the router dashboard on the normal IP, got the log on screen. On trying to log in, I got the following message in red.
Communication error with the gateway
See below screenshot.
I switched router off and on again. Everything fine.
Then, just after mid-day, same deal.
Wondering if this could be a dodgy router?
Any suggestions please?
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I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see re-connections on the line. Is the voice service currently ok with no noise on the line?
Do you have an alternative router that you can test with?
Hi Michelle, thanks for getting back.
1. It happened again, about an hour ago.
2. My land line seems fine. And my speed tests are good too (obvs when this intermittent fault isn't happening)
3. I sadly dont have an alternative router these days.
Is there any chance you guys can send me a new one to try?
Hello! Recieved new router, sadly the problem still exists, so looks like my gut feeling about the router being bad was not correct.
I replaced the router, the cable to the BT Master Socket, the power pack and even an ethernet cable with the stuff you supplied with the router. Wanted a completely new set of kit. No dice.
1. Occasionally, I lose connection. Wired and WiFi.It's been happening several times a day.
2. When I do, I get the message 'Communication error with the gateway' when I try to log into the Router dashboard. This is what made me think it was a duff router : I've always been able to connect to the router, even if the internet connection is down.
3. All my other devices lose connectivity to the internet, when this happens.
4. The 'white light' shows on the router front throughout.
5. The router is still replying to pings on the local network.
Please can you suggest a next step?
Thanks for the information Nick, sorry to hear that the router didn't resolve the problem
Do you currently just have the router and one telephone connected to the master socket? Do you have any other telephone sockets in your home?
Not massive land line users, but we do have 1 DECT phones, and a classic corded boy coming from that socket. The classic phone is connected with an extension, in another room. Would you suggest I try unplugging it all, see if it helps?
I'm not hugely hopeful : it's all been in use for many years the way it is now, never a problem, no recent changes to anything.
For the record, it's one of the newer BT master sockets, with the built in microfilter.
Thanks Nick, could you connect your router to the test socket via a micro-filter, and leave it connected there for at least 48 hours to give DLM chance to respond to any improvement (this should disconnect the extension socket)
Thanks for the information
Could you make a note of the date/time of the next 2 or 3 disconnections and I'll check to see if there is anything showing on our systems at those times