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Router restarting

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13 REPLIES 13
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Wizz Kid

OCE please

Hi, 

my router has been restarting virtually every 24 hours. All the stats look good and there has been improvements in speed. I did a service test on the website which detected a fault.

NB in December an openreach engineer came to my house and said definitely no issues here, but he showed me a photo of junction box on the telegraph pole which was full of ice. He said any issues will remain until this box renewed. As far as I can tell the work hasn’t been carried out. Not sure if this could impact on my router restating/ the ‘fault’. Could this be checked out please.

thanks

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Community Team - TT Staff

Hi harvi

 

I'm really sorry to hear this.

 

The line test has detected a possible fault with the landline service. Please can you just check if your landline is working ok? (any noise)

 

Thanks

 

Debbie

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Wizz Kid

Hi

landline seems fine - no noise.

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Community Team - TT Staff

Hi harvi

 

Thanks for your reply.

 

I can see some re connections around 01/02 and 02/02. Do you reboot the router when you experience this issue or wait for it to re connect on its own?

 

Thanks

 

Debbie

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Wizz Kid

I didn’t touch the router on 1/2, but did reboot it yesterday (2/2)

Highlighted
Community Team - TT Staff

Hi harvi

 

Would you like me to send a replacement router for testing to rule out any possible issues with the router as the line tests are clear?

 

Thanks

 

Debbie

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Wizz Kid

Ok thank you HG633 please

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Community Team - TT Staff

Hi harvi

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Wizz Kid

Okay, thank you

Highlighted
Community Team - TT Staff
Highlighted
Wizz Kid
Hi,
Well it appears DHL took my parcel/router to the local collection point, where it was ‘delivered and signed for’. When I went to collect it they had the parcel but would not give it to me as I had no collection code(because they’d signed for it!).

Anyway I’ve emailed DHL but have received no reply. Could you send another router please- preferably not via DHL?

Thanks
Highlighted
Community Team - TT Staff

Hi harvi

 

Apologies for this.

 

Did you receive a card through the door to advise that they attempted the delivery?

 

We can resend the router but we can't specify which courier will deliver this.

 

Thanks

 

Debbie

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Wizz Kid

Hi

I’d arranged to get it delivered to a parcel depot, then just got a text saying it had been ‘delivered’. The parcel was there. DHL have not given a collection code in spite of me asking, so they would not hand over the parcel.

the router has settled for 5 days now- may as well forget it for the time being

 

thanks anyway

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Community Team - TT Staff

OK thanks, please let us know if you need any further assistance 


Chris