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Stopping router changing channel Sagemcom router

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11 REPLIES 11
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Chatterbox

Hi 

What is the easiest way to get wifi channel optimisation turned off. 

 

Having to reset 2.4ghz channel daily to channel 11 as neighbour's use channel 1 and 6.

 

Thanks.

 

Simon.

SR
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Community Star

Hi @Simon R by asking here. The team will pick up your post shortly.

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi Simon,

 

Our performance monitoring tool will only change channels when interference is detected.  It will learn about each device that is connected over time.

 

However our Products Team have advised if you are experiencing issues and would prefer to select your own wireless channels then we can arrange for Wi-Fi optimisation technology to be switched off on your line. Would you like us to switch this off for you?

 

Thanks

 

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Sightseer
Hi. I have exactly the same problem and have to manually change channel every day. Assuming it won't adversely affect my broadband performance in any other way, please would you disable the optimisation technology on my line?

Many thanks, Tim
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Chatterbox

Yes - please turn off channel optimisation.

 

Thank you.

 

SR
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Chatterbox
If you start a new conversation asking for router channel Optimisation to be turned. Talk Talk should pick it up.
Just be confident you are happy setting your best channel using wifi analyser app etc.

SR
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Sightseer
Thanks, will do! (As you can see, I'm struggling to find my way around these message boards)
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Community Team - TT Staff

Hi Simon

 

This has now been switched off, please let us know how the connection compares.

 

Thanks

 

Debbie

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Chatterbox

I know it took me a while to work out how to add a new conversation. 

 

 

SR
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Community Team - TT Staff
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Chatterbox
Stayed on channel 11 as required _ so looking good.

Thanks for your help
SR
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Community Team - TT Staff