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Xbox one x wired connection

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5 REPLIES 5
Popular Poster

Recently updated to sagem talk talk router all devices including sky q (wired also) connect to internet but Xbox will not. Contacted on line support but they could not help. Reverted back to huawei talk talk router and all is good again. Please help would like to keep the new router as seems faster.

Andy
Community Team - TT Staff

Hi smithi67,

 

Thanks for your post and I'll take a look now. I've checked and your router has the latest version of firmware. What happens when you try to connect the xbox? Have you tried separating the SSID's?

 

Split your router's SSID (wireless network name)

 

Thanks

 

Popular Poster

Thanks for the reply, not tried splitting the SSID but the Xbox is connected with ethernet cable, I have swapped back to my older talktalk router and all is good. Have contacted Microsoft and nothing from their side is stopping connection it’s on the internet side of router. I can see cable is connected and router knows it’s connected via the online server page (192.168.1.1). Tried turning kids safe on & off but no joy. Anything else I could try before I cancel the 18 month contract?

Andy
Community Team - TT Staff

Hi smithi67,

 

Thanks for the additional info. Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

Popular Poster

It’s ok thanks, turned home safe on left one thing selected, applied then turned off again & all seems ok for now.

Andy
Community Team - TT Staff

Hi

 

Glad this is working now.

 

Regards,

 

Karl. 

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