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You do not have permission to view this directory or page

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First Timer

I have recently moved house and our 'go live' date was today. Instead of being allowed to connect, the following message pops up: 'You do not have permission to view this directory or page'. Please can you give me an update on why this is happening? Thanks.

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Community Team - TT Staff

Hi grant_wilson

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

 

Are you still experiencing this fault?

 

Thanks

 

Debbie