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poor bb speeds

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lee_thornton
Team Player

To be honest i think iv lost confidence on this ever getting sorted out. The last openreach engineer could not find any faults but reconnected my line at the street cabinet but all was great for about 2 months. Was still charged £65 for that 2nd visit. Im concerned that they again will not find any fault and ill be charged with the £65 call out again. Could i instead be allowed to leave  this contract without any penalty.

lee thornton
OCE_Debbie
Community Team - TT Staff

Hi Lee

 

Apologies for this.

 

If you contact our Loyalty Team directly by phone then they can discuss this with you.

 

Thanks

 

Debbie

lee_thornton
Team Player

Iv decided to give this one more shot for openreach to fix things. Iv replied to my personal message. 

lee thornton
OCE_Debbie
Community Team - TT Staff

Hi lee_thornton

 

Thanks for confirming your details.

 

Please can you also provide your availability for this visit AM and PM? I will then arrange the first available visit.

 

Thanks

 

Debbie

lee_thornton
Team Player

I am available this coming tuesday 4th or thursday 13th and friday 14th may. Id prefer a PM visit please.

lee thornton
OCE_Chris
Community Team - TT Staff

Hi Lee,


I've booked the engineer for May 13 2021, PM (1pm-6pm)  as requested - please let us know how you get on

Chris