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Another WiFi dropping out

Alexaalexandrou
First Timer
Message 2 of 2

Router connection keeps dropping out light on the front goes orange. It seems to be disconnected more than it is connected. Sometimes it will disconnect all the devices from the network. I have tried 2 filters and have cleaned all the connections on my phone line box. I tried to run a line test but the service from talk talk was inoperative. 

Device version is FAST 5364-3 T8.

This is starting to become very annoying and I've only had the service for less than a month.

 

 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Alexaalexandrou

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a possible fault towards the property and Openreach are requesting that we arrange an Openreach engineer visit.

 

Is the router currently connected at the test socket?

 

Thanks

 

Debbie