on 26-11-2021 05:13 PM
I have recently moved to TalkTalk from another provider, most days I need to accept cookies on frequently visited websites across different devices (laptop, 2 brands of mobiles and smart tv) and I keep having to sign in to Smart apps such as ITV and BBC on my tv.
This didn't happen with my old provider, could my connection/session keep re-setting or a reason that would cause this?
on 08-12-2021 06:59 AM
on 07-12-2021 03:49 PM
on 01-12-2021 11:36 AM
on 01-12-2021 11:34 AM
I have turned the router on and off as suggested in earlier posts. I am not sure how to reset it to default settings? It is a brand new router and nothing has been changed on it so it should already be default settings?
on 01-12-2021 10:43 AM
I can't really see any reason why this would happen, you could try resetting your router to factory default setting and then retest
on 01-12-2021 10:28 AM
There isn't any further option to stay signed in on Smart TV apps, they log you out if there is a change in connection. As I mentioned in my last post, yesterday I got cookies to re-accept on 2 brands of mobile phone and then asked to re-sign in on smart TV apps all at the same time.
on 01-12-2021 07:30 AM
I've run a test on the line now which is clear and the connection looks very stable so the connection doesn't appear to be dropping. When you mention that you have to keep signing in to the players, is there no option to tick to keep signed in?
on 30-11-2021 10:10 PM
And again this evening a Samsung mobile and a Apple mobile asking for cookie approval for frequently visited websites and my Samsung Smart TV is asking to sign in again for ITV Hub and IPlayer, used daily and last used this morning.
This is not a browser issue, it is across different brands of devices and only happening since joining TalkTalk. Never had this with Now Broadband.
on 30-11-2021 03:33 PM
I stated earlier on that it is happening across all devices so not a browser or device issue, it affects a laptop, 2 different mobile phones and a smart tv and only since joining TalkTalk not previously with Now Broadband. The most annoying thing is the apps on my smart TV such as ITV Player, most days I have to re-sign in to access the apps.
Is there anything you can check if the connection/session is constantly resetting?
on 30-11-2021 03:06 PM
Hmm, that is what I said quite a few posts ago!
on 30-11-2021 02:07 PM
Cookies are related to the browser and not the connection. Have you tried a different browser ?
Have you recently installed any security software, pop up or add blockers etc that also block cookies or change your browser security settings.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 30-11-2021 07:26 AM
Thanks for updating your profile. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on
on 29-11-2021 07:14 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 27-11-2021 10:32 AM
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
on 26-11-2021 11:52 PM
on 26-11-2021 10:19 PM
Cookie consent is related to your browser, not the broadband. If your connection was unstable, you might get a new IP address from the network, but unless the websites track your IP address, that would not cause a problem & not affect cookies as far as I can see.