@BobbyD262, as you have already moved to another provider, it's not really clear what you are expecting staff to do on your behalf now.
Occasionally there is an error with the orders for Full Fibre, when they cease the old line too soon and it is a terrible nuisance for the customer. But it does take time to get the service up and running again. It sounds as though it would have been at least as soon as going to the new ISP.
Talktalk doesn't provide back up dongles or whatever, but if there is a total loss of service, you would receive compensation automatically, after it was resolved.
This won't now happen as you left.
As a volunteer that's all I can tell you at this stage - and informing you that staff are not back before Tuesday was to manage expectations.
If you need further help with this, I suggest that you post in the billing section.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
