on 09-06-2021 02:23 AM
Around 00:45 today (9 June 2021), the broadband had dropped. Outages have been a relatively frequent occurrence as of late, so I thought to wait it out.
An hour later and still no change, so I checked all the cable connections; all fine. However, it turned out the landline was down too (monotone beep at regular intervals instead of the constant tone); tested if it could make and receive calls, it could not with either.
Checked my service status using TalkTalk's site, said there was a fault, entered my mobile, as required, and just got the message of "Need help with anything else?".
So I'm lodging my problem here to get it resolved. And I expect to be compensated, past broadband outages were annoying enough, but a full service drop were I have to spend money for mobile data just to send this message was unfathomable.
P. S. The Service Centre test said it suspected a problem with the broadband only, which is provably false.
on 09-06-2021 08:29 AM
09-06-2021 03:51 AM - edited 09-06-2021 03:52 AM
Sorry @abcgazz123 I thought you was the OG poster of this thread. These late nights / mornings are showing.
Could you go back to the Community page and start your own thread with your issue and I will then highlight your issue on your own thread to an TT OCE who will then pick it up when there back (One customer to one thread).
on 09-06-2021 03:46 AM
on 09-06-2021 03:33 AM
Yes, it is and always has been connected to test socket, was in the middle of browsing and just lost connection, tried resetting and unplugging for 20 minutes, I beleive the 20 minutes reset process is just a delaying tactic for any intermittant fault to fix itself because it has been dropping out more recently.
on 09-06-2021 02:58 AM
My Internet connection has been gone for some time, not sure about the landine as I don't use this, getting the same message when I run tests, being taken round in circles, I am in Glasgow.
on 09-06-2021 02:45 AM