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Delay account cancellation

Poppyr
First Timer
Message 9 of 9

I had cancelled my account from 17th April due to moving home and living with parents for 3 months who already have broadband. 

The move has now been put on hold due to Covid 19 and I now no longer want to cancel my account as I’ll be staying in my existing home for the foreseeable future. 

Can’t get through to anyone online or by phone at TalkTalk. 

Any help would be appreciated. 

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8 REPLIES 8

Message 1 of 9
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Message 2 of 9
Thank you for helping.
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Arne-TalkTalk
Support Team
Message 3 of 9
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Message 4 of 9

Ok, thanks Boomer!

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Message 5 of 9

@michaelh1991 

 

Please start your own topic, that's the way it's done here, thanks.

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Message 6 of 9
Thanks for that.
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Message 7 of 9

Hi, 

I also need to cancel my account (which is out of contract) ASAP. There appears to be no way to do this online or over the phone. 

Please advise how to cancel the service. 

Best, 
Michael 

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Taylerw
Enlightened One
Message 8 of 9

Hi @Poppyr 

I'll escalate this for a member of our team to take a look for you.

Thanks