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Dreadful wifi and internet

First Timer
Message 3 of 3

Hi there, I have a talktalk broadband setup, I am not even sure if it is Fibre, but when on Covid teams calls, video and audio, it is choppy, lags and people call on my phone as the internet is so bad. When I run a speedtest, I am getting 77mbps, however again when I try and play ps4 online and use a headset, audio doesnt work. 

I believe its the router, as the signal around my timber floor 3 bed is terrible, it drops out all the time, and the garden, 5m away through a cavity plasterboard wall, there is no wifi signal. 


I went on amazon and bought a router, which I hope would make my system better, but I have no idea what I am doing. The instructions are terrible and talktalk dont help or give advice. 


I am hoping someone can help, as the internet is terrible!


Support Team
Message 1 of 3

Hi johnnyalexwales


I'm sorry to hear this.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 







Community Star
Message 2 of 3

Hi @johnnyalexwales ,


If you are getting speed test results of 77mbps then you have a nice fast fibre connection.


Are all of your devices wireless, or do you have any connected to the router with a wire, it would be interesting to see if you get the same issues with a 'wired' connection.


If the issue only affects wireless and not wired then that would indicate that the issue is most likely with the Wi-Fi signal being broadcast from the router around your home, and that the actual broadband connection your router has with the internet is fine.


If you want to set up a non TalkTalk supplied router to connect to their network then you may need to alter some of the settings in the router, details can be found here :


If you have purchased a new router with the intention of replacing your existing TalkTalk router then be aware that you need to have purchased a 'modem/router' and not just a 'router'.


Also, if you would like one of the staff on this forum to look into this you will need to update your community profile to include your name, landline telephone number & alternative contact number. This will allow them to identify you, and they will then be able to check your connection and router.


Don't post any personal details in this thread, just add them to your community profile.


Then they will hopefully be able to respond to this post tomorrow.