Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Eero blocks my PC searches

Olivia11
First Timer
Private Message TalkTalk

on ‎28-08-2024 03:38 PM

Message 5 of 5

Hi we received our eero modem a few days ago. All good BUT when using my PC, it seems to block transitions from the search menu. For example, if I search the term 'dementia' and then try to follow a link indicating information sheets, the search flags up that the site cannot be reached. 

Any suggestions??

Thanks in hope!

Labels:
0 Likes
4 REPLIES 4

Olivia11
First Timer
Private Message TalkTalk
In response to KeithFrench

on ‎29-08-2024 02:16 PM

Message 1 of 5

Thank you Keith - much simpler than the instructions in the other thread of a similar nature.

Interestingly, the problem seemed to have resolved itself last night following the email indicating we were now fully connected to the fibre.  So, it may have been a teething issue.

Keep up the support! 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎29-08-2024 09:25 AM

Message 2 of 5

Hi @Olivia11 

 

To enable or disable eero Secure, from the eero app go to:-

  1. Tap Discover

  2. Tap eero Secure

  3. Tap Advanced Security to toggle the feature on or off.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes

Anonymous
Not applicable
Staff
Private Message

on ‎29-08-2024 06:53 AM

Message 3 of 5

Thanks @KeithFrench 

 

Michelle

 

KeithFrench
Community Star
Private Message TalkTalk

on ‎28-08-2024 04:10 PM

Message 4 of 5

I did see someone else with this, I think that you have to disable Eero Secure's Content filtering section within the app. I think I made a note of this, but it is on my other PC. I will try & check it tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes
© TalkTalk 2026