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Engineer came but listed as missed

Tashanind
First Timer
Message 2 of 2

An engineer came to set up my fibre broadband but on my account it says I’ve missed the appointment and I needed an engineer before I go live? I was at home and the engineer definitely fitted the router. He said there was a problem with the line and he has flagged it. He told me I didn’t have to do anything else. It’s been over 24 hours without any improvements. Will I need to reschedule an engineer even though I definitely had one?

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi Tashanind,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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