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FTTC Superfast fibre broadband

Gruffski
Participant
Message 34 of 34

Openreach have installed the Ultrafast FTTP cables on my street. I do not want to pay the high price for Ultrafast broadband. I want ordinary Superfast fibre broadband (FTTC). However, Openreach have confirmed that, now FTTP is available, they will not be providing FTTC on my street. BT are the only ISP selling Superfast broadband products on my street, by making a full FTTP connection but slowing it down to FTTC speeds. Consumers are paying the same price as if it was an FTTC connection, even though it is actually FTTP. I wish to stay with TalkTalk. It would be a good idea if TalkTalk was able to do the same. As more areas get FTTP (and not FTTC) you will start losing lots of customers if you do not start to provide Superfast speeds over an FTTP connection. By the way, my current broadband download speed is 0.6Mbps. 

Gruffski Silver Surfer
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33 REPLIES 33

Message 1 of 34

Colin & Warre

Thanks for your responses, I contacted CEO and they were unable to give me a date when TalkTalk would be able to provide FTTP connection to my property. They are losing, or going to lose, lots of customers. Apparently there used to be 14 TalkTalk customers on my street, now there are only 2, including me. Good luck with your switch guys, I will probably leave TalkTalk soon as well. 

Gruffski Silver Surfer
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Message 2 of 34

Just jumped ship to B.T. Costs are more but can't afford to wait for T.T. to get their act together. It will be a pleasure not to have to talk to their call centre any more.

Warre
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Message 3 of 34

A couple of months back I emailed the CEO about a similar problem, I get 5MB FTTC, but fibre from BT is right outside my house, never got a straight answer, did get a callback, but as they 'team' had to admit there's absolutely nothing they can do to improve my speed. as no announcements have been made as to TalkTalk using BT FTTP looks like I'm going to have to jump ship.

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Message 4 of 34

Warre

Thank for the info. I may well try. At least I may get a reason why TalkTalk are not considering using FTTP connections.

Gruffski Silver Surfer
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Message 5 of 34

If you want to complain the e-mail address of the REMOVED I have done this before with some good results

 

EDIT - For information on raising a complaint see below.

 

How do I make a complaint?

 

 

Warre
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Message 6 of 34

Chris

It certainly is. I now have the hassle of having to change all my contact details to another email account, as I will not be able to keep my current email account active. TalkTalk ought to take the blinkers off and look at the the bigger picture.  More people are suffering the same problems, see @warre post Fibre.

Gruffski Silver Surfer
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Message 7 of 34

Hi Gruffski,

 

I'm glad that you're speed has improved but sorry to hear that you're thinking of leaving. I'm really sorry that we can't offer you fibre at the moment, I know it must be very disappointing.

Chris

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Message 8 of 34

Bumped for OCE reference.

Gruffski Silver Surfer
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Message 9 of 34

Martin

You obviously have not read the whole thread.

I can get FTTP and BT are selling Superfast broadband through that connection at the same price as an FTTC connection. TalkTalk are not going to do this. 

Gruffski Silver Surfer
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Message 10 of 34
Unless you can get actual fibre to the property, then changing providers will not make any difference to your speeds.
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Message 11 of 34

Chris

I waited a few days to let the system stabilise. The router has settled at 999Kbps. This is probably the best I can expect to see. Not much more I can do now except decide when I leave TalkTalk so that I can get a decent broadband speed.

I'll be sorry to leave, but if TalkTalk can not do anything about my broadband connection I'll  have to go elsewhere,  probably BT.

Thanks again for all your help. 

Gruffski Silver Surfer
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Message 12 of 34

Happy to help. If you could bump the thread tomorrow we can check your connections stats to see how you're getting on 🙂

Chris

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Message 13 of 34

Chris

I was previously told that the minimum sync speed was 1Mbps. If it is now 0.9Mbps that is Openreach admitting that the copper cable is deteriorating. I have just run a speed test and got 0.8Mbps download and 0.4Mbps upload, a small improvement. But as you say, this may change over the next few days as the system stabilises. I'll keep an eye on it. 

Shame about TalkTalk and FTTP, as the connection point is at the bottom of my drive. All it needs is 16m of cable. It now looks like I'll have to change ISP, as I want fibre broadband. 

Thanks for your help.

Gruffski Silver Surfer
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Message 14 of 34

Hi Gruffski,

 

The minimum guaranteed sync speed is showing as 0.9Mbps on our system. If your sync speed falls below this then we can pass this back to Openreach for further investigation. Openreach will usually do what they reasonably can to get your speed above the minimum but they do sometimes say that unfortunately they can't improve the speed.

 

Your current sync speed is now 0.98Mbps

 

Regarding Openreach's FTTP, I don't know specifically why we don't resell this product but I'm sure there is a good reason. As to whether we'll offer it in future, we have no information about this at the moment

Chris

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Message 15 of 34

Chris

You're up early.

I will keep my fingers crossed that my speed improves, but even if it does it is still unlikely to be over 1Mbps. If the speed stabilises under 1Mbps, what is the next move? Do Openreach have to do something to improve my speed? 

It seems like a bad commercial decision for TalkTalk to not be connecting customers using FTTP, especially as FTTC is not going to be available. Are there any plans for TalkTalk to provide this service in the future? 

Gruffski Silver Surfer
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Message 16 of 34

Hi Gruffski,

 

I've restarted the DLM optimisation process. The speed will probably fluctuate over the next few days but hopefully it will settle on a faster speed

Chris

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Message 17 of 34

Chris

Firmware update 1.10t installed and OK.

Sync speed is still 768Kbps.

Just run a speed check, 0.61Mbps download and 0.3Mbps upload, so no improvement.

Gruffski Silver Surfer
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Message 18 of 34

Hi Gruffski,

 

I think you're right that the firmware update is unlikely to improve your speed but it's probably best to start off with the latest firmware before doing anything else. Different router can certainly affect sync speed but I think it's usually more to do with the chipset than the firmware.

 

Your sync speed is being limited by your line profile so if the new firmware improves stability and/or error count it could possibly allow DLM to set a faster line profile.

 

I've pushed out the new firmware, the update should complete in a few minutes 


Thanks
Chris

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Message 19 of 34

Chris

I think Ferguson is correct. The option expects you to have the update file already downloaded. Which I can not do as you do not make it available. However, I can not think how the firmware update can affect the sync speed. That should be the same no matter what router is connected. But go ahead and update my router.

 

 

Gruffski Silver Surfer
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Message 20 of 34

Sorry to butt in here, but most routers have an option to upgrade firmware. This is contingent on being able to download it first, which is not possible with TalkTalk firmware. So a bit of UI related confusion I think. 

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