on 30-09-2020 05:25 PM
I have recently taken the faster fibre with speed boost package. In the last 2-3 days, saw some buffering and delays on the videos so investigated a bit.
1. Speedtest.net showed the download speeds in the range of 35-37 Mbps over a period of several hours
2. Contacted customer service via chat. Some diagnostics were run, and now speed shows around 40 Mbps.
3. The agent informed me that the minimum guaranteed speed for faster fibre with speed boost is 34.2 Mbps. Not sure if this is correct.
4. Ran a check here : https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct. Output as below
|Featured Products||Downstream Line Rate(Mbps) High||Downstream Line Rate(Mbps) Low||Upstream Line Rate (Mbps) High||Upstream Line Rate (Mbps) Low||Downstream HandbackThreshold(Mbps)||WBC FTTC Availability Date||WBC SOGEA Availability Date|
|VDSL Range A (Clean)||76.8||55||20||14.5||49||Available||Available|
|VDSL Range B (Impacted)||74.5||49||20||12.6||40||Available||Available|
5. When logged into the router, the dashboard section shows download speed of 43.0 Mbps
6. Logged into the router -> TalkTalk Wi-Fi Hub -> xDSl -> Line 1 Actual Rate [Kbps] is 42992, Maximum Rate [Kbps] is 48839.
Does this mean while my line has a capacity to reach upto 76.8 Mbps, it is capped around 49 Mbps and I am unable to get more than 43 (or 40) Mbps ? What are the minimum guaranteed speeds for faster fibre with speed boost? How do I get the "right" speeds?
on 07-12-2020 09:48 AM
The line is synced up at 59.1 Mbps, but speeds are still hovering around 40-43 Mbps (speedtest results). Kept the router switched off overnight on the weekend and restarted, but no avail. Please advise.
on 30-11-2020 04:20 PM
The OpenReach engineer visited (although the visit was cancelled already) and changed the wall sockets and investigated in the house and many places outside. Now sync up speed is 61 Mbps however still stuck at 43 - 46 Mbps when it comes to the actual speed.
Kindly investigate from your side and let me know.
P.S. There was a time in the day today when the speed had dropped to 3.5 Mbps and restarting the router fixed the problem. This was prior to the engineer's visit.
on 25-11-2020 01:36 PM
on 23-11-2020 04:06 PM
@Chris-TalkTalk Many thanks. I got texts, one stating an engineer has been sent, and other stating you are checking in after the visit and think I may be still experiencing problems. I am currently getting 44 Mbps. I tried to follow the link that was shared in the text (https://www.talktalk.co.uk/help/servicestatus), and I see this. Kindly advise.
on 23-11-2020 01:36 PM
Line test is now picking up a potential issue so I've raised this as a non-appointed task. Openreach will investigate over then next 72 hours, they may contact you directly if they need to access your home
on 18-11-2020 10:51 PM
16:45 - sync speed 51.6 Mbps, speedtest 39.29 Mbps
18:10 - sync speed 51.6 Mbps, speedtest 47.46 Mbps
22:50 - sync speed 51.6 Mbps, speedtest 47.72 Mbps
on 18-11-2020 03:34 PM
OK thanks for trying that, sync speed is currently 50.7Mbps. The throughput speeds that you are getting are well above the guaranteed minimum. Could you run two or three more speed tests through the evening and let us know how you get on
on 18-11-2020 12:06 PM
@Chris-TalkTalk done, switched off the router, removed wires from the socket for 40 minutes, everything connected back 30 minutes ago. Speedtest showing 47 Mbps.
on 18-11-2020 09:44 AM
on 16-11-2020 09:14 AM
on 12-11-2020 03:15 PM
on 11-11-2020 09:25 AM
Sorry for the delay in responding back.
The normal socket started working when I mounted it back in the wall. The speeds drop significantly, back to 41 Mbps
I put the router back in the test socket, speeds increased to 63 Mbps.
Please advise. The router is in the test socket at the moment.
Video calls - slightly improved. They are always on the WiFi connection.
on 21-10-2020 07:45 AM
Thanks for the update. If the router will only connect in the test socket then this would indicate a possible issue with the faceplate or internal wiring. I've re-run the line test again now which is still clear and the sync speed looks consistent. What speeds are you seeing at the moment if you run a speed test?
When you experience the latency on video calls, is the device connected wired or wireless?
on 19-10-2020 11:35 AM
I am not getting internet in the master socket. Only test socket is working, and speeds remain the same. I observe some video clarity lag during video calls.
on 14-10-2020 10:30 AM
I'm sorry for the delay in getting back to you. The connection now looks stable for 48hrs. Have you now been able to connect ok at the master socket since your last post? In regards to the speed, do you still experience the buffering on videos since your first post? How has the overall performance of the connection been?
on 12-10-2020 11:50 AM
Also as an FYI, I tried to hook the router in the normal telephone socket (not the test one), and internet is not available. Not sure if this has been done intentionally or there is any new problem.