Fiber 150 only giving 70 Mbps

[EK5Matt]

Hello dear talktalk community.

I upgraded to fiber 150 in Januari,. With a go live date of the 19th of January.

Over the first 4 days my speed was 97 Mbps but then droped to 85.

The following month and up till now the d/l speed have droped to 65-70 Mbps.

So, three months been well belove the minimum garanteed speed of 96 Mbps.

I've been in contact with talk talk chat 4 or 5 times over this period,  spoken to tech over the phone and had an engineer from openreach out, speed is still 65 Mbps.

The engineer tested the line and all the gear and was getting 103Mbps to the socket, but 80 odd to the modem and even less to the router, he advised the modem to be replaced, which it was, but that did nothing.

So what is going on, being in contact does nothing to fix the problem, they just do to line test, ask if I've resterted the router, the usual stuff, and leave it there.

So where do I go from here, I'm basically on fiber 65 but with a fiber 150 contract.

Also, what I do not get is, the speed was 97 Mbps for the first 4 days, solid, then after that gradually droping to where it is now, so clearly the gear is capable.

I need help.

Matt

[Chris-TalkTalk]

Hi Matt,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

[EK5Matt]

Hi Chris.

Where do I comfirm this, I rather not put my mobile number in this thread.

Ragards 

Natt

[Chris-TalkTalk]

If you'd like us to arrange an engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

[EK5Matt]

Hi. Again,

yes I'd like an engineer visit.

Would like to be getting closer speeds to what I pay for.

Thank you.      Regards Matt

[Chris-TalkTalk]

Line test is passing but actually showing a slightly lower speed than that. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Chris-TalkTalk]

OK thanks, I'll just run another line test and get back to you

Chris

[EK5Matt]

Okay Chris.

Modem connected directly to test socket via a micro filter.

Download speed 82 Mbps upload 34Mbps

Matt

[EK5Matt]

Hi Chris, I'm at work right now, I'll see if my wife us at home and instruct her abd I'll let you know as soon as 

[Chris-TalkTalk]

OK thanks. Could you try connecting the modem to the test socket and let us know if there's any improvement - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[EK5Matt]

Hi Chris, one phone socket only, but it is not in use as we have no landline phone.

[Chris-TalkTalk]

Thanks Matt. Could I just ask how many telephone sockets you have?

Chris

[EK5Matt]

Just done another test, download now 92Mbps, upload is 32Mbps.

Whatever you are doing it seem to be improving.

[EK5Matt]

Hi.

Just done a test, download speed is 70 ish, stil the same, but upload have gone up from 6-7 Mbps to 26.

Seen to be getting somewhere, at least with the upliad.

Cheers Matt.

[Chris-TalkTalk]

Hi EK5Matt,

Could you switch the modem and router off and leave them off for 30 minutes, then switch back on and retest. Please let us know if there's any improement

Chris

[EK5Matt]

Hi 

No it did not, stayed at 70-75 at that time, now down to 65.

He advised a new modem and if that didn't fix it to cancel my contract with talktalk.

[Michelle-TalkTalk]

Hi,

Did the speed increase again to 150mb after this engineer visit? 

Thanks

[EK5Matt]

Hi,.

We don't have a landline phone connected, so I can't answer the noice quastion.

Regarding any change,

An openreach engineer came out two months ago and did tests on the line as per my original post, new modem since then, no other change.

[Michelle-TalkTalk]

Morning,

I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed is varying and there are also some re-connections on the line. Is there any noise on the voice service? Has the set up changed at all since this was set up by the engineer or any new equipment connected to the line?

Thanks

[EK5Matt]

Good morning Michelle.

Profile updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks