on 04-05-2020 03:48 PM
Good afternoon. I am interested in changing my current broadband package to a fiber one as currently working at home alongside my 2 older parents we are struggling with internet speeds. I am interested in a plan that will include a new router as I have growing concerns about my current one as it is quite old and I have noticed more and more it becoming very hot to the touch during the day, presumably as it is not used to such high usage, and I am worried it is going to break. I understand this is a crazy and busy time so any help or advice you could offer would be greatly appreciated.
on 11-05-2020 11:17 AM
I'm sorry for the delay in getting back to you. If the router is hot then we can send a replacement router for you.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.