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Fibre 150 Installation - Speed much slower than expected

Astonblade
Popular Poster
Message 8 of 8

I had Fibre 150 installed on 17 March and to be honest the speed is dissappointing. I was told I could expect 145-147 mbs,with a guarenteed minimum of 110mbs. I get 95 mbs.

I used the chat on 21.3.2021 but the agent left the call during the test.
Would one of you mind looking at my line and letting me know what you find please. The man from openreach who installed the modem said that I should be getting near to 150 mbs as I'm fairly close to my exchange. He fitted a new openreach socket and an openreach modem, which connects to my old talktalk router. He said the modem was synching at 107 mbs, and couldnt say why I wasnt getting a much faster speed. The router no longer tells me the synch speed when I connect to it.
Any help will be most appreciated

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7 REPLIES 7

Michelle-TalkTalk
Support Team
Message 1 of 8

Hi Astonblade,

 

Thanks for the update and I'm glad to hear that the speed has increased 🙂

 

Thanks

 

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Message 2 of 8

Hello Michelle
Not sure what has changed but my speed has suddenly perked up!
I now get around 147 mbps, and I'm very happy with that.

If theres any change I'll use this service again, but in the meantime I dont think theres any need for an engineeer visit.
Thank you for all your help. You were excellent!
Regards

Message 3 of 8

Hi Astonblade,

 

If you'd like us to arrange the engineer visit can you confirm:

I've also sent you a PM to confirm some other details 


Thanks

Chris

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Message 4 of 8

Hello Mark
TT supplied an openreach modem, and that plugs in to my Sagecom 5634 router
The cables  are cat 6 suppied by TT
Pretty sure the laptop port is a gigabit. Also checked 5g wifi on iphone 12, and that reports same.
No powerlines used.Engineer said they wouldnt work with gfast

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ifanyonecan
Whizz Kid
Message 5 of 8

Hi

 

Is your old router a Sagemcom FAST 5364 which is needed for g.fast.

Are you using CAT5e or CAT6 ethernet cables it should be stamped on the cable.

CAT5 only work up to 95mb max.

Is your network port on your pc/laptop a gigabit port. Older laptops only have a 10/100mb port

Are you you using powerline adapters if so they need to be gigabit ones.

Or you could try resetting the router.

 

Hope this helps.

 

Mark

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Message 6 of 8

Hello Michelle
Thank you for replying so quickly.

Please arrange an engineer visit for as soon as possible. I work from home so any date is fine. 

 

I am wondering however why the engineerir who visited in 17th March didnt deal with this. Could it be the new socket he installed was not done correctly?

 

Regards

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Michelle-TalkTalk
Support Team
Message 7 of 8

Hi Astonblade,

 

I've run a test on the line which is detecting a possible issue at the property. If the set up hasn't changed since the engineer installed this and you've not added any new equipment to the line then the next step will be to arrange an engineer visit. Would you like us to arrange this for you and we can confirm some details?

 

Thanks

 

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