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08-05-2023 06:44 PM - edited 09-05-2023 02:23 AM
Hi New here. Appreciate any help.
Since my Fibre 150 was installed by the engineer I have not had more than 50/30 speed.
I have tried a connection test & all it says is a fault has been detected & we are looking into it & nothing happens. Wishing I'd never bothered.
on 11-05-2023 07:11 AM
Morning,
Would it be possible to test with the powerline adapter removed just to see how the speeds compare and to rule this out?
Thanks
on 10-05-2023 07:12 PM
My PC connected via Powerline adaptor.
on 10-05-2023 01:20 PM
Thanks for trying that, what device did you run the speed test on?
Chris
Chris, Community Team
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on 10-05-2023 12:48 PM
Thanks Chris.
Did that.
on 10-05-2023 11:27 AM
Hi AJP_05,
Can you switch the eero off and leave it off for a couple of minutes, then switch back on and retest
Thanks
Chris
Chris, Community Team
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on 10-05-2023 10:55 AM
Hi Michelle.
Test direct to ONT was 152/29 but using the same cable (Supplied with Eero) attached to the Eero it drops to 50/22.
I changed the cable to the Eero for another Cat 6 & it jumped to 89/29?
on 10-05-2023 07:04 AM
Morning,
Thanks for trying this. If the speeds are ok at the ONT then we can focus on the speeds at the eero. How far is the eero from the ONT and also your devices when the speeds drop? I've also included a Help Guide below.
Slow speeds on your eero network - TalkTalk Help & Support
Thanks
on 09-05-2023 04:11 PM
with the Eero removed it's over 140 / 29?
on 09-05-2023 02:25 PM
Hi how do I do that please?
on 09-05-2023 12:58 PM
@AJP_05, start a thread to check that bill in the billing section of the forum.
It should be clear in the details of the bill what that supposedly covers!
on 09-05-2023 12:21 PM
Hello,
Thanks for confirming. Can I just confirm, if you remove the eero and run a speed test directly at the ONT, what speeds do you then see?
Thanks
on 09-05-2023 12:09 PM
Hi Michelle thanks for reply.
I don't have a router or landline any longer I am on Eero 6.
Have just run another speed test & it's the same as before.
I had a message from TalkTalk saying line test is complete & to contact Tech if it has not improved.
Also have been charged £110.00 for April & May for a £29 a month contract?
Cheers Alan
on 09-05-2023 07:02 AM
Hello,
I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, what speeds do you see if you run a speed test directly at the ONT with the router removed from the line?
Thanks