FIbre Support

astrospud · ‎17-03-2025

I have currently standard Fibre 65 copper with the TT Hub 2 -black A shaped one.

I experience about 2-4 x times a day random drop outs lasting from 1s to longer periods - a bit annoying as I work from home FT.

I not gone down a Fibre upgrade. However, the customer service support said after some line checks my current TT router needs a firmware update. They posted me the same model router.

Is there any benefit for me replacing them? As i prefer to avoid having to update all my device passwords, logins etc.

Karl-TalkTalk · Tuesday

hi

No Problem 🙂

monitor for a few days and see if the new router works better.

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

astrospud · Monday

Hi

I have swapped over my router since yesterday. I return the old one next week.

Debbie-TalkTalk · Friday

Hi @astrospud

Thanks for your reply.

Yes, I just wanted to check how many times you switch the router off, as I could see around 5 re connections on the line and I wanted to see if this was drops in connection or reboots.

It would be worth testing with the other router, this will help to rule out any faults with your current router.

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