Fibre 65 not getting guaranteed speed

[sajid]

Hi, so fibre 65 has just gone live today, was previously on fibre 35 achieving the full 40/10 download/upload.

But looking at the sync speed it's not near the guaranteed speed offered in my contract, I'm currently plugged into the the master socket and that's the nte5c mk4 master socket, no other sockets in the house.

Will a rep please be able to take a look at my speeds, I've switched the router off for 30 minutes to refresh the connection to the cabinet and I'm also using the latest wifi hub.

I'm not even hitting the guaranteed upload sync speed either.

Here is the email copy about my speeds;

You can look forward to an estimated download speed between 62.7Mb/s and 80.0Mb/s with a minimum guaranteed speed of 56.2Mb/s with a guaranteed upload speed of 20.0Mb/s.

[Michelle-TalkTalk]

Hello,

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[Gliwmaeden2]

@Dollydumpling=1234, staff won't pick up your post if you have jumped on the end of another customer's old thread. 

You need to return to the message board and click on start a topic to begin your own thread. 

Also complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu.......Personal Information. Scroll down to find the button to SAVE CHANGES. 

Staff will pick up your new thread during the day. 

[Dollydumpling=1234]

Getting 5.7 not 40 as guaranteed.

[Michelle-TalkTalk]

Morning,

Thanks for the update.

Michelle

[sajid]

Hi, I have sent the faulty sagemcom router back alongside some microfilters and cables that accumulated over the years, using the free returns bag.

[KeithFrench]

Hi @sajid 

Please note that even with a FAST 266 WiFi booster, the router will still be subject to WiFi Optimisation.

[sajid]

The sagemcom router doesn't work well with my tp link wifi extender because of the wifi optimisation feature and I also have dead spots in the house that's why I have a need for an extender, I've reset the extender and also installed the latest firmware but still was having issues so I was thinking if there is something available that is wifi hub compatible then I could request one, it's worth an ask.

[KeithFrench]

I will ask TalkTalk to look into this. You also mention a WiFi mesh extender, please can you be more specific as to why you need this.

[sajid]

Hi, I would like to ask is it normal for a router to be making a strange static noise my sagemcom wifi hub is making this noise it's not loud but it's audible in a quiet room, the router seems to have a couple of scratches it seems as if it has been used, I also noticed that when it arrived the back stand was detatched from one side but I have removed the router, as I'm worried about a fire risk, I'm sending back this router as I have a returns bag, would it be possible to send out another wifi hub please? Alongside a wifi mesh extender if it's offered free?

[Karl-TalkTalk]

Hi

Different routers with different chipsets will sync at different rates but with the overall speeds, this will not usually be noticeable in day to day browsing.

Karl.

[sajid]

Just an update, just hooked up my hg633 router to see what sort of speeds I would get, and it was a big jump in sync speeds, from 51,000kbps to 57,500kbps roughly. The WiFi hub black is clearly not up to it for sync speeds but it's a shame the only thing letting the sagemcom down is the wifi optimisation, I may just have to stick to the HG633 and see how that performs, but it is giving me more than my guaranteed sync speed, I've attached screenshots below of connection stats between the Huawei HG633 and Huawei wifi hub.

Thanks for your help guys.

[Chris-TalkTalk]

OK thanks 🙂

[sajid]

Hi I will test further and see if speed drops, I'll have to give the sagemcom hub a try for a couple of days to see if it maintains speed, if the routers aren't doing anything to improve speed then there must be an issue with the line, I'll post back with some updates, and see where we can progress from there.

Thanks

[Chris-TalkTalk]

Hi sajid,

Yes there does appear to have been a profile change in the early hours of this morning

Chris

[sajid]

Hi thanks for your reply, the router has been connected and I have not rebooted, it must have happened in the early ours of the morning, so must have been a disconnection or a DLM profile change.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear, however I can see that the sync speed has dropped very slightly. I can see a re-connection today, did the connection drop or did you reboot or switch off the router?

Thanks

Michelle

[sajid]

Hello I have noticed a slight drop in throughput speeds, it looks as if DLM has made some changes in early hours of the morning, and my speed seems to be dropping, are you able to see why please?

Thanks

[Chris-TalkTalk]

Hi sajid,

It is quite normal for different makes and models of router to sync at slightly different speeds unless DLM is capping the speed. Personally I would take the slight reduction in sync speed if the wireless performance is better

Chris

[sajid]

Hi Thanks for your reply, I have had to revert back to the wifi hub black, as I was having issues with the wifi optimization changing channels even when set to a manual channel, this was also causing issues with my TP link wifi extender, previously we have had no issues with wifi, only up until we connected the sagemcom wifi hub.

Though the sagemcom wifi hub syncs at a higher rate of 55000kbps and gives me a throughput of 52.5mbps download speed and about 17.5 mbps upload speed (Actual download).

Below is my line stats from the wifi hub black, why is there a variation between the 2 routers? I have not had any stability issues and are you able to run a line test is there any issues present or are line tests clear?

I may give the sagemcom wifi hub another try but only if there is an option available soon to turn off wifi optimisation please pass that feedback on.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	19044
Downstream line rate (kbit/s):	52970
Maximum upstream rate (kbit/s):	18942
Maximum downstream rate (kbit/s):	66440
Upstream noise safety coefficient (dB):	6.0
Downstream noise safety coefficient (dB):	6.9
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	0.1
Downstream line attenuation (dB):	7.6
Upstream output power (dBm):	3.5
Downstream output power (dBm):	14.5
DSL up time:	4 days 10 hours 36 minutes 0 second

[Michelle-TalkTalk]

Morning,

How has your connection been since your last post?

Thanks

Michelle