Get expert support with your Fibre connection.
on 20-11-2023 11:22 AM
Been on fibre 65 for a few months now, and to be honest I wish they had kept me on the old copper connection, which was more reliable and for the most part faster. Sometime on fibre my wifi speeds are below 3mbps and at best about 32mbps.
The chap who install the fibre did a very untidy job of it, he didn't put it where I wanted, like follow the old copper route, his excuse was that he wasn't allowed to work off a ladder, and he didn't even remove the copper cables.
I hope my experience is a one off, I wouldn't want anyone else to put up with what I have.
Regards, John.
on 15-12-2023 02:28 PM
Hi
So glad the new router has helped.
Regards,
Karl.
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on 15-12-2023 02:27 PM
New router finally arrived and wifi signal very much improved. So thank you very much for your help with this issue.
Regards, from a Very pleased John.
on 08-12-2023 07:01 AM
Hi Celymen,
So sorry to hear this. I've requested a router via our manual process here.
Thanks
Karl.
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on 07-12-2023 04:39 PM
Router didn't arrive.
on 20-11-2023 02:34 PM
You're Welcome 🙂
Test when it arrives, and let me know here if there is any improvement
Regards
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 02:33 PM
Thank you very much.
on 20-11-2023 02:29 PM
Hi
It does sound as though the router is not performing as it should.
I'll get a replacement router out to you, so we can see if this is the case.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 02:09 PM
I am in the same room as the router about 3 mtrs. away, line of sight no obstructions. My wife getting the same speeds on her mobile phone. Thanks for your suggestions.
I don't know or understand anything about these routers, just wondering if the wireless part of it is functioning at full power?
on 20-11-2023 01:47 PM
Hi
Wifi connections will always be a little slower than a wired connection, but other things can also cause the speed to be lower, there is the distance from the router, the thickness of walls the signal has to penetrate, and there is the device itself, some older devices may have slower wifi adapters.
So when testing bear this in mind. If you test with a device that you know will achieve faster speeds over wifi, and are a couple of meters away from the router and speeds are still low, then it could be the router itself at fault.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 01:36 PM
I've tried all channels on the router, settled with channel one, which gave me the slightly faster speed of 35/36mbps, which is around half the speed of a wired connection. Is this normal?
on 20-11-2023 01:08 PM
Hi,
OK, see how it goes. If you have an android phone there are free apps such as wifi analyzer etc that can show the wifi channels around you so you can choose the least congested one.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 01:03 PM
Ok Karl, I'll try that, at the moment I've set the channel to auto.
on 20-11-2023 01:01 PM
Hi
I've turned off wifi optimisation. Try logging into the router and changing the wifi channel to see if this gives better performance.
Change your wireless channel - TalkTalk Help & Support
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 12:53 PM
Yes that's the one.
on 20-11-2023 12:46 PM
Hi
The router - the Sagemcom model is referred to as the WiFi Hub, are you currently using the Sagemcom router ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-11-2023 12:41 PM
Not sure what you mean by wifi hub, but we do use wifi mostly.
on 20-11-2023 12:39 PM
Hi,
Thanks for testing this. So it's the wireless speeds which are much lower. Are you using the wifi hub? Would you like us to try switching off the wifi optimisation to see how the wireless connection compares?
Thanks
Michelle
on 20-11-2023 12:36 PM
Speeds over wifi with mobile phone very close to router 34.9mbps.
on 20-11-2023 12:33 PM
Just run a speed test wired to the router and speeds are equally as good as from the ONT.
on 20-11-2023 12:26 PM
Michelle, at the ONT speeds reading 74.3 mbps, which is great. But because where the open teach man positioned the ONT a long cable is required to reach the router,