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Fibre 65

zXRICKSTERXz
Chatterbox
Message 13 of 13

I upgraded to Fibre 65 which went live yesterday. One of the reasons for doing so is it says you get a new Black Wi-Fi hub. The Forum suggests if your existing router supports Fibre 65 you won’t receive a new one. I’m assuming mine does which is why I haven’t been sent one, but I’ve had my existing router for a long time and the Black Hub is one of the reasons I re-contracted and upgraded. I’d still very much like the new router. Would this be possible? Otherwise, given my speed hasn’t increased, Fibre 65 is a waste of time....

RJE
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12 REPLIES 12

Message 1 of 13

Morning,

 

Please let us know how you get on.

 

Thanks

 

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Message 2 of 13

The problem with doing speed tests on a wireless device is that so many factors can affect WiFi signal performance.

It is best to do a speed test wired, and also it would be interesting to see the router sync speed, but you don't seem to want to give out that information.

 

From the limited amount of information you are willing to share, I would say that unless there is a fault on your line, the upgrade to Fibre65 was pointless.

Download speed on Fibre35 (the new name for the Faster Fibre you were on before) is capped at 40Mbps sync speed, so If you're not even reaching that, Fibre65 (which simply removes that 40Mbps cap) isn't going to provide any benefit.

 

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Message 3 of 13

Huge thanks Karl 👍

RJE
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Message 4 of 13

Hi

 

I'll get a Hub out to you.

 

Thanks  

 

Karl. 

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Message 5 of 13

Pretty sure I’m getting the guaranteed minimum speed now so I’m happy with that. And I did a speed test from my phone on wirelessly so 36 mbps wireless is pretty good. The HG633 is constantly needing power cycles nowadays to keep wi-do though, so I’d still like the new Black hub...

RJE
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Message 6 of 13

Is 35Mbps the speed you were always getting before the upgrade?

Is that the sync speed from the router or a speed test?

If it's a speed test, is that wired or wireless?, and how does it compare to the sync speed?

 

You also still haven't answered the question of what speed you were expecting to get on Fibre65.

 

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Message 7 of 13

Speed is actually ok now (35 mbps). The new router would be appreciated for better wi-if coverage though if possible. Many thanks

RJE
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Message 8 of 13

Hello,

 

Thanks for the update. The HG633 router is fibre compatible so this wouldn't automatically be replaced unless this was agreed with our Loyalty Team. Please let us know how the speed compares following the 30 minute router power down.

 

Thanks

 

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Message 9 of 13

What speed are you getting?

What speed were you getting before you upgraded?

What speed were you told you would get on Fibre65?

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Message 10 of 13

I have the HG633. I’ll try a 30 minute power cycle but as I said, it would be nice to have the new one, after being a customer for 12 years and my HG633 is quite old now. I upgraded from “Faster Fibre”.

RJE
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Message 11 of 13

Hi zXRICKSTERXz

 

Which router are you currently using? (make and model)

 

Please can you power down the router for a full 30 minutes and then run a speed test?

 

Thanks

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AllyM
Philosopher
Message 12 of 13

If your current router is suitable for Fibre and it's working ok then they probably won't send you a new one.

I'm assuming you were on Fibre35 (or equivalent)

What speed were you getting before?

What speed were you told you would get on Fibre65?

have you tried the usual "trick" of powering down the router for 30 minutes to start a new session?