on 04-01-2019 12:19 PM
I have purchased the Fibre Speed Boost (about three weeks ago), but I haven't seen any improvement in my download speed.
Speed tests consistently return download speeds of around 38mbps, which is what I was getting prior to the boost being added, although I believe I was told I could get up to 72mbps (I do understand that this is a maximum figure and unlikely to be achieved).
Is there anything that can be done to see if I can achieve higher speeds than 38mbps, as if it is not possible, then the boost isn't worth keeping.
on 22-07-2019 06:12 AM
on 19-07-2019 09:20 PM
I managed to get the laptop tonight and ran a series of tests, which hopefully you can see at your end?
The first 3 were with the laptop connected with a cable direct into the router.
The next three were the laptop connected to a cable from a powerline adaptor.
The next six were all laptop on Wi Fi, the first three in another room, then three with the laptop in the same room as the router (these were very inconsistent).
The last three were on the desktop connected to the same cable as the one used on the laptop.
As you can see there is a significant improvement when the laptop was connected direct to the router, with results at the sort of level I would expect.
on 19-07-2019 11:27 AM
on 19-07-2019 11:20 AM
Hi Debbie, I did a while back on a borrowed laptop, and that didn't show much improvement in speed.
Unfortunately I don't have access to this laptop very often, but the checks he did this morning were run with me watching, and these were the results he got.
19-07-2019 10:54 AM - edited 19-07-2019 10:57 AM
on 19-07-2019 10:40 AM
The Engineer has completed his checks, and we also ran a speed check on a laptop plugged directly into the router.
The speed check on the laptop came in at approx. 62mbps, which is the kind of speeds I would expect.
We then ran another speed check on the laptop from the nearest powerline adaptor to the router, and this came in at just over 30mbps.
We then ran a third check over Wi Fi on the laptop, and in the same room as the router it was just over 50mbps, but then slowing the further we moved away (as you would expect).
The conclusion that the Engineer has come to is that it is the powerline adaptors that are slowing the download speed to the desktop and other connected items.
on 18-07-2019 11:00 AM
on 18-07-2019 10:42 AM
Thank you for your reply.
I've passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
on 18-07-2019 10:27 AM
on 18-07-2019 10:01 AM
Sorry, I thought I had replied!!
Will the Openreach engineer check everything that a TT Engineer would have checked as well?
Just wanted to make sure it wasn't a case of having a TT Engineer out as well if the Openreach Engineer couldn't find anything.
If the Openreach Engineer is going to check everything then yes I would still like to go ahead.
on 18-07-2019 09:00 AM
Did you have a chance to look at my last post in regards to the engineer visit? (change from TT engineer to Openreach) Would you still like to go ahead with a visit?
on 17-07-2019 06:50 AM
The potential charge for the TT engineer is £40. We are now looking to arrange an Openreach engineer visit instead.
During your appointment the Openreach engineer will carry out checks to see whether you have a fault in your property or garden. If the fault is outside of your property, they will carry out the necessary work on the Openreach network and the exchange. It will appear on your bill as Engineer charge. The maximum potential charge for this visit is £65.
on 16-07-2019 04:39 PM
I can confirm I have checked charges and will be up to £40.
I am free all day tomorrow, Thursday 18th in the morning, all day Friday 19th, Monday 22nd in the morning, Wednesday 24th in the afternoon or Thursday 25th all day.
Hope one of these is suitable?
Shall I go back to using my WiFi Hub, as I was getting faster download speeds through that?
on 16-07-2019 02:28 PM
Our Network Team would like to arrange an Openreach engineer visit.
Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?
on 16-07-2019 12:17 PM
I've switched Wi Fi off so that nothing is connected via that, and no other devices running currently apart from this desktop PC.
Just run another check and download speed 14.8