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FIbre Support

Get expert support with your Fibre connection.

Fibre connection

ibibib
Sightseer
Private Message TalkTalk

on ‎06-09-2024 12:55 PM

Message 3 of 3

Has anyone got any suggestions on how to get someone from talktalk to listen to a very simple request?

I have spent 3x2hour+ sessions on chat to ask them to send an engineer to install a fibre cable and box into my house.

All they do is send me another eero to connect to a non existing fibre cable and tell me that my full fibre is now live.

What a load of tosh, how on earth can my fibre be live when i don't have a fibre cable installed.

 

Ian Beattie
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎09-09-2024 09:00 AM

Message 1 of 3

Morning,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-09-2024 01:08 PM

Message 2 of 3

 Hi

 

Please can you add your account number or home phone number to your 'Community Profile' so I can locate your account and look into this for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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