Fibre dropped speed

[Marvel]

Not sure for how long but its dropped from 56+ down to 24Mbs. Turned router off for 15 mins and back on but still the same.

Went through the talk talk speed test and then check line which said it found an issue and it said we need to contact you, there was a button to press to contact but it did nothing. I have the fault number but not sure if I should show it here.

fault info 

[Marvel]

👌

[Karl-TalkTalk]

Hi

PM sent with details 🙂

Karl.

[Marvel]

Ok Via a PM for security I hope. 😙

[Karl-TalkTalk]

Hi,

OK, doing it now, will let you know the date in about 10 mins.

Karl.

[Marvel]

No day in mind,  ASAP please

[Karl-TalkTalk]

Hi

Thanks for confirming. Shall I book the earliest available or do you have any days in mind ?

Karl.

[Marvel]

Ok Done

[Karl-TalkTalk]

Hi, 

just need to drop you a PM to confirm security details.

Karl.

[Marvel]

Yes please an engineer. I accept potential charges if the fault is found with my own rewiring etc etc. Although I do not have any extensions an so on. 

[Karl-TalkTalk]

Hi

Ok, in this case, the next option is to book an engineer.  Would you like to arrange this now ?

Karl.

[Marvel]

Same, they don't move from this 

My Internet Connection

Status
Connected

Current speeds

Download

25.0 Mbps

Upload

6.0 Mbps

This is the new router you sent

[Karl-TalkTalk]

Hi Marvel

How are the speed results today ?

Karl.

[Marvel]

Received the Router today and just fitted and there is no improvement in speed. Is another line test needed from your end. I will give it a day to see if it settles in any faster.

I keep checking the speed to the router and it does not seem to vary.

New stat

[Debbie-TalkTalk]

Hi Marvel

Thank you 🙂

Debbie

[Marvel]

Ok thank you. it seems to of got itself stuck at the below when it should be 56Mbs or more.

Current speeds

Download: 24.41 Mbps

Upload: 5.85 Mbps

Current Connection time

Online for 0:14:44 day(s)

I will report back when I have tested with the new router.

[Debbie-TalkTalk]

Hi Marvel

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[Marvel]

Yes please

[Karl-TalkTalk]

Hi

Would you like me to send a router for testing before we proceed towards an engineer ?

Thanks  

Karl. 

[Marvel]

Do not have an alternative router to test. I have a NTE 5C MK 4 socket which was fitted a months ago when I had a disconnecting issue.

My landline is plugged into the front of this socket and so not hard wired to the base. I have pulled the landline out of the front of the socket and the speed is the same.

The router is and always was plugged directly into the front of the socket.

With the phone unplugged from the socket I do not have any of my own internal wiring other than that from the router to the socket with the supplied cable and then I have Cat 5 cables from the router to my equipment.

I have actually noticed a few outages over the last few days but put it down to the usual and dismissed it. You may be able to see them other than today when I have been turning it off and on again.

[Karl-TalkTalk]

Hi

Line tests are showing an issue either close to or within the property.

Are you able to test with an alternative router at the 'Test Socket' directly ?

Thanks  

Karl.