The service to my home is via an overhead cable. The service fails every couple of years and OpenReach visit to perform a poor quality fix. My recollection is that OpenReach last visited about two years ago and applied a fix that they described as "temporary". The fix involved clipping a cable to the fence that runs beside the footpath to my home.
This "temporary" fix caused my speed to drop from about 25 Mbps to 15 Mbps. My speed has been 15 Mbps for about two years.
I waited patiently for TalkTalk or OpenReach to tell me when the "temporary" fix would be replaced by a permanent fix. Sadly, my patience was not rewarded and I never got a permanent fix.
In recent days, my service has been disconnecting two or three times per hour and achieves a speed of 11 Mbps when connected.
I used the TalkTalk website to perform a connection test on 25 December and the test reported a fault and then reported that the fault had been closed after a restart of my router. My attempts to perform another connection test or raise a support ticket have been thwarted by the website telling me that my fault has been closed.
My attempts to use online chat to report a fault have resulted in the display of a constantly spinning circle and nothing that resembles online chat.
What can be done to persuade Openreach to replace their "temporary" fix with something that works and brings my speed back up to at least 25 Mbps?
Thank you for you help.
