on 30-11-2018 05:08 PM
Hi, I wonder if you can helpl I am not sure if I am on the correct help service or whether it should be the TV service.
I renewed my contract in November and was upgraded to fibre as it was a better deal than the noral unlimited broadband. The engineer has stated (via the Billing service of the forum) that there is a fault on the line. I dobn't have any problem with the computer and am happy with the speeds etc. but my engineer cannot get the extenders to link together to connect the new box which I have purchased from yourselves in order to be able to record.. He has tested them with others which still did not link and feels it might be the router (which unfortunately is not his forte).
I have an Hg663 router. All the lights bar the TV light are working. Anything you can suggest please? I have been in touch with Arne in billing if you need any further information about the engineer! He has offered another to come but I do not feel inclined to pay. I do need to reply to Arne to either have an engineer or close the ticket!
on 28-01-2019 05:11 PM
Well well, I went out this morning and there it was gone. All filled in and grass replaced.
Hopefully work all done and presume they will let you know.
Thanks for your help. I gather you can check the line again and make sure all is ok.
on 28-01-2019 10:39 AM
on 28-01-2019 09:09 AM
on 25-01-2019 09:41 AM
on 24-01-2019 06:35 PM
Just to let you know that Open Reach are digging up the road just along from us so presumably they may be doing something. Whether it is this issue, not sure, but just to keep you informed.
Do they let you know when work has been completed at all?
Many thanks for your 'bumping' for me.
on 24-01-2019 06:01 AM
on 23-01-2019 10:20 AM
on 23-01-2019 08:59 AM
I've received an update back to advise that the fault is still under investigation with BTOR for the cabling and jointing work to be completed and the next review date is the 28/02.
on 23-01-2019 07:04 AM
on 17-01-2019 11:33 AM