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Firmware update for HG635 router

Gibbons
Conversation Starter
Message 15 of 15

Hi just checking is the latest stability / firmware update available for this model and if so could I be updated please thank you 🙂

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14 REPLIES 14

Message 1 of 15

Hi Gibbons,

 

Ok thanks for the update and please let us know if you need any assistance 🙂

 

Thanks

 

Message 2 of 15
Hi Debbie the connection seems okayish just monitoring it.
There doesn't seem to be any noticeable problems as of yet but if their is I'll be back in the future 🙂 Thanks.
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Message 3 of 15

Hi Gibbons

 

Thanks for your reply.

 

Please let us know how the connection compares with this router.

 

Debbie

Message 4 of 15

I have a DSL3782 as well as a HG633 I just took the other model out of box/plastic it's as good as new thank you for the offer Debbie but I'll think I will leave it I will switch routers to see if it makes any difference.

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Message 5 of 15

IMG_20190107_145412.jpg

 

 

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Message 6 of 15

Hi Gibbons

 

I can send either a HG633 or DSL3782 router, which would you prefer to test with?

 

Thanks

 

Debbie

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Message 7 of 15
Hi Debbie no problem is it the same router? lol
I've received a replacement router before in the past for testing.
Thank you for offering anyway appreciated.
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Message 8 of 15

Hi Gibbons

 

Apologies for the delay.

 

The line tests haven't detected any faults on the line. I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Message 9 of 15
My devices connected to the router get regularly discounted & refuse to connect for periods of time my broadband speed also seems to have been reduced this past few weeks.
I thought I'd give it sometime to straighten itself out to repair itself.
my connection for sure is not as fast or reliable as it once was.
I am unaware of what the problem is I thought the router might perhaps need a firmware update.
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Message 10 of 15

Hi Gibbons

 

No problem. Are you experiencing any issues with the connection/router?

 

Thanks

 

Debbie

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Message 11 of 15
Thank you for help Debbie 🙂
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Message 12 of 15

Hi Gibbons

 

Thanks. The HG633 router has the latest firmware version v2.00t.

 

Debbie

Message 13 of 15
Hello Debbie yes I currently am using the HG633 router & it's plugged in and switched on.
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Debbie-TalkTalk
Support Team
Message 14 of 15

Hi Gibbons

 

Are you currently using the HG633 router?

 

Thanks

 

Debbie

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