Frequent disconnects - getting worse

[harrybarman]

Just back from 2 weeks away and my broadband is suffering from very frequent disconnects (every 5 minutes or so). It's extremely hard to work using the connection.

It started to degrade after OpenReach did some work on the telephone pole servicing my house. The landline on a different pair was out of action (and fixed). I am getting dialtone on the talktalk line. Before going away I had periods where I had frequent disconnects but nothing like this.

Can you help?

Harry

[harrybarman]

BTW... I did try using the test socket with filter and the new faceplate which has a built in filter.

I'm in for the rest of today and Friday. Next week is flexible.

Harry

[harrybarman]

Hi - the engineer came first thing and changed the master socket. Although the line connected before he left we've now completely lost connectivity. No light on the router, no dialtone on the phone.

The connection was lost around 9.30 when the engineer said a line test would take place. But as it's now 11am I'm thinking something must be wrong again.

For now I'm using my mobile phone to connect but the signal is terrible.

Assuming this isn't something that can be addressed remotely please can we get a another visit from the field circus.

Harry

[Debbie-TalkTalk]

Hi harrybarman

Thanks for your reply.

I've arranged the engineer visit for 04/10 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

[harrybarman]

Thanks Debbie!

[Debbie-TalkTalk]

Hi Harry

I'm sorry to hear this.

The line tests are clear so the next step will be an Openreach engineer visit to the property to investigate further.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[harrybarman]

Hi Debbie. We had the openreach engineer over on Saturday and he renewed more cable jointing in the street. Sadly I'm still getting disconnects. We will need another call booked in. Today, Wednesday and Friday this week are good. One place that hasn't been looked at so far is at the top of the telephone pole - but for this openreach need a cherry picker.

Harry

[Debbie-TalkTalk]

Hi Harry

It appears that the fault should now be resolved.

How's the connection been over the last 24hrs?

[Chris-TalkTalk]

Ok thanks Harry

Chris

[harrybarman]

Great - thanks for all your help with this Chris. I'll keep you posted.

Harry

[Chris-TalkTalk]

Line test has failed with an error code that requires us to raised this as a non-appointed issue. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

if you don't hear anything by Tuesday please bump the thread and we'll check for updates 

Chris

[Chris-TalkTalk]

I'll book the engineer now and get back to you with the details

Chris

[harrybarman]

Logs below... you can see why this is getting very tiresome...

29.09.2023 11:15:35	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
29.09.2023 11:15:31	Info	DHCPC	The WAN DHCP client IP address 92.13.162.61
29.09.2023 11:15:23	Info	SYS	Modem login was successful
29.09.2023 11:14:26	Info	DHCPC	WAN DHCP client (1) started
29.09.2023 11:14:23	Info	XDSL	VDSL connectivity is up port 1
29.09.2023 11:14:00	Warning	DHCPC	WAN DHCP client (1) stopped
29.09.2023 11:13:59	Info	XDSL	VDSL connectivity is down port 1
29.09.2023 11:03:48	Error	DNS	DNS name resolution failure (checkin.tower-research.com)
29.09.2023 11:03:35	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
29.09.2023 11:03:32	Info	DHCPC	The WAN DHCP client IP address 92.13.162.61
29.09.2023 11:03:00	Info	DHCPC	WAN DHCP client (1) started
29.09.2023 11:02:57	Info	XDSL	VDSL connectivity is up port 1
29.09.2023 11:02:32	Warning	DHCPC	WAN DHCP client (1) stopped
29.09.2023 11:02:31	Info	XDSL	VDSL connectivity is down port 1
29.09.2023 11:02:14	Error	DNS	DNS name resolution failure (92.13.188.141.gb.inc6.355290479.pixel.archive.ph)
29.09.2023 11:02:14	Error	DNS	DNS name resolution failure (92.13.188.141.gb.inc6.355290479.pixel.archive.ph)
29.09.2023 11:02:14	Error	DNS	DNS name resolution failure (92.13.188.141.gb.inc6.355290479.pixel.archive.ph)

[harrybarman]

Yes - off, amber, amber flashing, amber/white alternating, white. Wait for between 3 and 10 minutes and then the cycle repeats.

[Chris-TalkTalk]

Did you notice if the light changed on the router when the connection dropped?

Chris

[harrybarman]

Yes - sadly the problem is not resolved. I've been getting frequent disconnects this morning. Please can you arrange another engineer visit? Monday/Weds/Fri next week look good.

Harry

[Chris-TalkTalk]

OK Harry, please let us know how you get on

Chris

[harrybarman]

Unfortunately I don't think the problem has been resolved. Just had 2 disconnects within a 10 min period. I'll update again later, but I think another engineer visit may be required.

Harry

[Michelle-TalkTalk]

Good morning,

Thanks for the update and we'll check back in with you in a few days just to ensure that the connection has remained stable if that's ok?

Thanks

Michelle

[harrybarman]

Yes - that must have been it. 4h33m uptime which is a record given previous performance!

[Chris-TalkTalk]

Hi Harry,

Sounds like it could have been your engineer. It may be that the engineer is still working on it and may still contact you

Chris