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FIbre Support

Get expert support with your Fibre connection.

Frequent loss of Broadband (12am)

JustNat2706
Newbie
Private Message TalkTalk

12 hours ago

Message 3 of 3

Hi Everyone.

I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1am

Does anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? Only i went on the live chat and they ran a test and opened acade but by the time they completed the tests it was back on again so the case was closed .

I know it is only an hour but i work from home and night time once my little one is in bed is usually the only time I get chance to get my work done.

Thankyou

Nat x

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

3 hours ago

Message 1 of 3

Hi @JustNat2706 

 

Apologies for this.

 

Please can you log into My Account and check to see if HomeSafe/KidsSafe or homework time has been switched on?

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KeithFrench
Community Star
Private Message TalkTalk

5 hours ago

Message 2 of 3

Do you have anything configured in Homesafe via MyAccount?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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