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FIbre Support

Get expert support with your Fibre connection.

Frequent loss of Broadband (12am)

JustNat2706
First Timer
Private Message TalkTalk

on ‎10-03-2025 02:21 AM

Message 3 of 3

Hi Everyone.

I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1am

Does anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? Only i went on the live chat and they ran a test and opened acade but by the time they completed the tests it was back on again so the case was closed .

I know it is only an hour but i work from home and night time once my little one is in bed is usually the only time I get chance to get my work done.

Thankyou

Nat x

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎10-03-2025 10:53 AM

Message 1 of 3

Hi @JustNat2706 

 

Apologies for this.

 

Please can you log into My Account and check to see if HomeSafe/KidsSafe or homework time has been switched on?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-03-2025 08:59 AM

Message 2 of 3

Do you have anything configured in Homesafe via MyAccount?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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