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Had a power cut for 5 minutes yesterday and now speeds are variable

jimmymumu
Whizz Kid
Message 6 of 6

Had a steady speed of 40mbps for the last few weeks and upload of 8mbps. Had a power cut yesterday but when the power came back on my speed has been up and down. sometimes 16. Tried the online fault thing in my account and it says there is a problem and to talk to customer services. Could you look into it for me please?

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5 REPLIES 5

Message 1 of 6
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Message 2 of 6
Everything seems fine again. thanks

Message 3 of 6

Message 4 of 6
Had the router for for more than 30 minutes today and came back at 40mbps not had time to see if this fluctuates yet. Thanks
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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi jimmymumu

 

The line tests have not detected any faults and your line is in sync at 42.1mb.

 

Please can you power down the router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie