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Have to Frequently Reset Router

Crosland
Conversation Starter
Message 5 of 5

I have to keep resetting my router, sometimes every day for a period of days.

 

I can still access the dashboard on a wired connection (didn't try wifi), which claims it is still connected at normal speeds but all wireless and wired connections through the router to the internet are lost.

 

I have waited for varying periods and it never recovers on its own, only when I reset it.

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4 REPLIES 4

Message 1 of 5

Hi Andrew

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 2 of 5

Yes please, that would be helpful.

 

Andrew

Debbie-TalkTalk
Support Team
Message 3 of 5

Hi Crosland

 

I'm really sorry to hear this.

 

Would you like me send a different router for testing?

 

Thanks

 

Debbie

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andy kleener
First Timer
Message 4 of 5

Welcome to the world of Talktalk, having same issues and all Talktalk say is they will carry out a remote test and then you get told all working okay. Customer services not any help as they read from a script. More fun to be had yet when you get told they can book an Openreach engineer and you may be charged for call out. Watch this space.