Help with low speeds

[mitchgixer6]

Hi there 

I was having an issue with my line speeds last night. After rebooting routers etc my connection seems to be stable again, but at a much reduced download speed.

Usually I would be getting 57/18mbps but last night + still this morning I'm getting 14/18mbps. 

My upload speed looks normal but it's almost as if my download is being throttled somehow. 

Is anyone able to help try to reset it? 

Thanks 

[Debbie-TalkTalk]

Hi mitchgixer6

That's great 🙂

Please can you return the old router using the pre paid returns bag.

Thanks again.

Debbie

[Gliwmaeden2]

Use the returns bag, and keep a certificate of posting, @mitchgixer6, in order to track it.

[mitchgixer6]

Hi there 

The new router seems to be more stable + working better generally 

Do you want me to send the old one back in the returns package? 

[Debbie-TalkTalk]

Hi mitchgixer6

Thanks for your reply 🙂

Ok no problem. If you do experience any further issues with the replacement router then please let us know.

Debbie

[mitchgixer6]

Hi there 

Yes all received but haven't had the chance to set it up yet. 

[Debbie-TalkTalk]

Hi mitchgixer6

Have you received the replacement router?

[Debbie-TalkTalk]

Hi mitchgixer6

Please let us know how the connection/speed compares with the replacement router.

Thanks

Debbie

[mitchgixer6]

That's great, thanks for sorting that out 

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[mitchgixer6]

That would be great thanks Chris, would help me rule out the router when fault finding

Cheers 

[Chris-TalkTalk]

OK thanks. Line test is clear, connection looks stable with a very low error count over the last few days. I can send another router out to test with, it will be the same make and model. Would you like me to arrange this?

Chris

[mitchgixer6]

Hi Chris

It's a Sagecom Fast 5364-3 T8

Thanks 

[Chris-TalkTalk]

Hi mitchgixer6,

What's the make and model of the router that you are using?

Chris

[mitchgixer6]

Hi Michelle 

I'm not sure if you'll be able to help with this but since swapping back to my Talk Talk router (it's quite old + been lying in the garage for a while) I've been having problems streaming on my TV. It keeps buffering regularly + generally struggling to play anything online. 

Everything is connected up with a Cat5 cable. 

[Michelle-TalkTalk]

Hi,

No problem and I'm glad to hear that the throughput speeds have increased. Please let us know if you need any further assistance.

Thanks

Michelle 🙂

[mitchgixer6]

OK I have plugged the Talk Talk router back in and the speed has come back up to 57/18mbps 

Must have been an issue with my router. 

Thanks again for the help 

[Michelle-TalkTalk]

Hi again,

Thanks for trying this. Do you have a different router that you could test with just to rule this out please?

Thanks

Michelle

[mitchgixer6]

OK I left everything powered down for 40 minutes. 

On re connecting I've still got the same speeds 14/18mbps. That's both on WiFi and wired connection. 

I am using a 3rd party router, but as I say that has been working OK for months until last night 

[Michelle-TalkTalk]

Hello,

Great, thank you and please let us know how you get on.

Thanks

Michelle

[mitchgixer6]

Hi there thanks for testing things out. 

No I haven't done that yet. I knew it could be done but couldn't remember how long it needed to be powered off for. Will try that now 

Thanks