Get expert support with your Fibre connection.
on 16-09-2024 08:49 AM
Hi I noticed my WiFi hub Black always had issues with the router often not showing light only flashing Amber when I turn it on. Yet I had no connection issues when the router has no light. There was similar issues last month and I talked to talktalm staff who open cased but they were unable to solve the route or replace now the issue has happened. Please help me solve it. I have also try to solve it with my talktalk account and opened an case but I can't press the option to talk to chat with staff since the button doesn't work.
on 18-09-2024 08:56 AM
Hi
Has the router arrived ?
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 17-09-2024 08:12 AM
Hi
I've sent you a PM with the tracking info for your router dispatch.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 16-09-2024 09:14 AM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 16-09-2024 09:09 AM
Thanks alot!
on 16-09-2024 09:04 AM
Hi
Router ordered. This should arrive in the next 24-48hrs.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 16-09-2024 08:57 AM
Yes please and make it quick as possible since in dire need of Internet connection.
on 16-09-2024 08:54 AM
Hi
Would you like me to dispatch a replacement router for testing.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 16-09-2024 08:53 AM
The recent case I opened ref number is REP-14754817
on 16-09-2024 08:51 AM
Hi
Would you like to try a replacement router ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.