cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Hi my wifi hub black (DG8041W) has been down since yesterday

Choa69
First Timer
Private Message TalkTalk
Message 10 of 10

Hi I noticed my WiFi hub Black always had issues with the router often not showing light only flashing Amber when I turn it on. Yet I had no connection issues when the router has no light. There was similar issues last month and I talked to talktalm staff who open cased but they were unable to solve the route or replace now the issue has happened. Please help me solve it. I have also try to solve it with my talktalk account and opened an case but I can't press the option to talk to chat with staff since the button doesn't work.

0 Likes
9 REPLIES 9

Message 1 of 10

Hi

 

Has the router arrived ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 2 of 10

Hi

 

I've sent you a PM with the tracking info for your router dispatch.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 3 of 10

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Choa69
First Timer
Private Message TalkTalk
Message 4 of 10

Thanks alot!

0 Likes

Message 5 of 10

Hi

 

Router ordered.  This should arrive in the next 24-48hrs.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 6 of 10

Yes please and make it quick as possible since in dire need of Internet connection.

0 Likes

Message 7 of 10

Hi

 

Would you like me to dispatch a replacement router for testing.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Choa69
First Timer
Private Message TalkTalk
Message 8 of 10

The recent case I opened ref number is REP-14754817

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi

 

Would you like to try a replacement router ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes