on 30-11-2018 01:54 PM
Did a house move a couple of week ago and haven't managed to get the guaranteed speeds on fibre yet. At first I realised I wasn't plugged into the master socket and moved the modem. Then had connection drops and realised a phone on an extension didn't have a filter, it now does, I've had a stable connection for 20 hours now.
I have a link speed of 5249/23910 Kbps and expecing 30000 down at minimum. I have a Brightspark engineer coming out on Wednesday but I was wondering if a line test has been done or if the DSM can be reset as it might be me causing the issue?
How long before I would expect to see the speeds going up?
I have a master socket but it doesn't have a test socket and I have now disconnected all powerline and other equipment to try and isolate the issue.