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House move - fibre slower than guaranteed min speed

orangewinger
Popular Poster
Message 22 of 22

Did a house move a couple of week ago and haven't managed to get the guaranteed speeds on fibre yet. At first I realised I wasn't plugged into the master socket and moved the modem. Then had connection drops and realised a phone on an extension didn't have a filter, it now does, I've had a stable connection for 20 hours now.

 

I have a link speed of 5249/23910 Kbps and expecing 30000 down at minimum. I have a Brightspark engineer coming out on Wednesday but I was wondering if a line test has been done or if the DSM can be reset as it might be me causing the issue?

 

How long before I would expect to see the speeds going up?

 

I have a master socket but it doesn't have a test socket and I have now disconnected all powerline and other equipment to try and isolate the issue.

 

TIA

 

Dave

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orangewinger
Popular Poster
Message 21 of 22
Had a stable connection for 42 hours now but no speed improvements.
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