Huawei HG633 Router

[bobthegas]

My. Huawei router has Firmware version H.1.01 and software version v2.006.

How do I update them?

[Debbie-TalkTalk]

Hi @bobthegas 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[bobthegas]

yes please, that would be most helpful.  

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming. Would you like us to send a replacement router (wifi hub) for testing purposes to see how this compares?

Thanks

Michelle

[bobthegas]

Over the last 3 months I have had to reboot router several times to restore usual download speeds to enable streaming on tv. This has not normally been a problem to me hence the query re updating hardware/software which is apparently not available for this old router. 

[Michelle-TalkTalk]

Hello,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

Hi bobthegas,

Are you experiencing any problems with your service?

Chris

[bobthegas]

Many thanks, I have completed the additional details.

[ferguson]

You can't I'm afraid, it is an old model and no longer supported. If you would like the support team to consider replacing this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.