Internet connection going on and off very often

[szechuany]

The connection seems to always cut off and on very frequently, i've tried firmware reset but doesn't fix the issue, please help thank you

[Chris-TalkTalk]

Could you just PM me the name of the account holder and i'll then log this out to Openreach for investigation

Chris

[szechuany]

Hi, thanks for getting back, the landline is working ok and the internet is working now this morning however the internet connection is still persistently going off and on every 10-20 minutes

[Chris-TalkTalk]

Hi szechuany,

Can you just let us know if your telephone service is working OK

Thanks

Chris

[Gliwmaeden2]

@szechuany, sorry to hear that the issue may have worsened. 

Have you got a phone handset with which to check the line quality as identifying a fault with the phone can help get to the root of the problem?

Please respond to Michelle's question (see earlier).

If you haven't got a landline handset, try to borrow one.

You can even call your landline from a mobile and vice versa to check for hiss / crackle  when speaking or silent. 

Staff will be back on here during the day. 

[szechuany]

Hello, the whole internet line has been cut off since 1pm today I’ve tried restarting router and factory resetting nothing works please help thanks

[szechuany]

Hello, the entire internet connection has now stopped working since 1pm today, please help, thanks 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone please?

Thanks

Michelle

[Gliwmaeden2]

@szechuany, I have moved your duplicate post out of the way.

Please only follow up on this thread. 

Staff will respond after the weekend.